Case study — SaaS platform

Pulseboard CRM Analytics Platform

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A tidy office desk setup featuring a laptop, tablet, smartphone, mouse, and glasses, ideal for a creative professional.

Project overview

Every rep's pipeline, one glance.

Pulseboard's sales leaders ran on spreadsheets stitched together every Monday. We built a real-time CRM analytics layer on top of their existing data: live dashboards, forecast scoring and Slack digests that tell each rep exactly what to do next.

Client
Pulseboard
Timeline
20 weeks
Services
Web app

The challenge

Data everywhere, insight nowhere.

Deals lived in three tools, forecasts were gut-feel, and managers spent Mondays reconciling numbers instead of coaching. Reps ignored the old dashboard entirely — it answered leadership's questions, not theirs.

Approach & solution

Designed for reps, loved by leadership.

We shadowed eight reps, then designed around one screen: today's priorities. Role-based views, one-click logging and a forecast model trained on two years of closed deals. Single sign-on and nightly warehouse sync kept IT happy.

  • Real-time pipeline dashboards with forecast scoring
  • Slack morning digests personalized per rep
  • Warehouse sync with full audit history

Gallery

Inside the build

Diverse team engaged in a business meeting with laptops in a modern office setting. A modern office workspace featuring computers, charts, and office supplies for a productive environment. A detailed view of a person typing on a keyboard, emphasizing productivity and office work.

94%

Rep adoption

−9 days

Sales cycle

6 hrs

Saved weekly

Elevating Customer Experience.

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